Terms & Privacy Policy

1. Ordering & payment. An order takes effect once the bank transfer payment has been confirmed as received. An unpaid order that exceeds the reservation period is cancelled automatically and the stock/hive is returned to on-sale status. The full order value is collected; member benefits are returned in the form of Points credited to your wallet for use on a later purchase.

2. QR-identified hives. Each hive is a uniquely identified asset and is sold only once. Ownership transfers only after payment is confirmed and the order is approved; the QR code together with the entire care history is preserved for the hive's whole life.

3. Delivery, returns and exchanges & warranty. The details are set out in three separate documents: Shipping Policy, Returns and Exchanges & Refund Policy and Warranty Policy.

4. Membership & referral codes. Register with a phone number and the account enters the system immediately. Each member is placed beneath the referrer whose link they used; where there is no referrer, the member is placed under the company ID. Commission benefits and ranks apply according to the policy currently published; an ID counts as Active only after it reaches the minimum purchase level set by the rules in force.

5. Reward points (Points). Points are awarded as a percentage of the order value paid in cash, and become usable after a waiting period counted from the completion of the order. The portion of an order paid with Points does not count towards the sales volume used to assess commission and rank.

6. Managed hosting / adoption care. A hive purchased together with the adoption care service is looked after at the Farm under a separate agreement; every care event is displayed on the hive's traceability page.

Updated 16/08/2026. This policy describes exactly how our system operates and is reviewed periodically in accordance with the regulations on personal data protection.

1. The entity that collects and controls the data

Công ty TNHH Đầu tư và Thương mại Đất Rồng Group (business registration details are shown in the page footer) is the entity that collects and is responsible for your personal data on this website. For any request concerning data, please contact the hotline or the email address in section 8.

2. The data we collect

When you	We collect
Place an order	Full name, phone number, email (optional), delivery address, order contents
Register as a member	Full name, phone number, email, referrer code, network tree information, rank, sales volume, commission and reward points arising under the membership policy
Apply for a job	Full name, phone number, email, the CV you upload
Send a contact message / request advice	Full name, phone number, email, the content of your request
Review a product	Display name, the content and images you post
Browse the website	Login session and shopping cart cookies; anonymous traffic statistics (if the analytics tool is enabled)

3. Purposes of use

• Processing orders, delivery and after-sales care.
• Operating the membership policy: recording referrers, calculating commission, reward points and ranks.
• Recording hive ownership and the care history attached to each hive's QR code.
• Recruitment (for candidate applications).
• Improving the quality of the website and our services.
• Fulfilling obligations under the law (accounting, tax, and disclosure to state authorities upon a lawful request).

4. Data sharing

We do not sell and do not rent out personal data. Data is shared in two cases only: (1) the delivery carrier receives your name, phone number and address in order to deliver the goods; (2) a competent state authority makes a request following the proper legal procedure.

5. Storage and protection

• Data is stored on servers located in Vietnam.
• Passwords are hashed one-way — not even an administrator can read them.
• Internal access is granted by role; important operations are recorded in the system log.
• The commission and reward point ledgers are append-only in order to preserve history.

6. Retention periods

• Account data: until you request deletion of your account.
• Order documents and reward ledgers: retained for the period required by accounting law.
• Job applications: kept for the relevant recruitment round; you may request deletion at any time.

7. Your rights

• View and edit your information yourself under Account → Profile & security.
• Request a copy of your data, or its correction, restriction of processing, or deletion.
• Withdraw your consent to processing that is based on consent.

Send your request via the hotline or the email address in section 8 — we will verify your identity and respond within the time limit prescribed by law.

8. Data contact point

The customer care hotline and email address are shown in the website footer. When contacting us about personal data, please state your request clearly and give the phone number registered on the system so that we can verify your identity.

9. Cookies

The website uses cookies to maintain your login session and your shopping cart — without these two cookies the basic functions do not work. If the traffic analytics tool is enabled, the figures are anonymous and serve to improve the user experience.

10. Children

The service is not directed at persons under 16 years of age. Purchases and membership registration are for persons with full civil act capacity.